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Shipping & Returns

Shipping

The time from when you pay, to the time when you (or your customer) receives the goods, is typically 4-8 days.

We'll ship your goods to you by air express courier.

The choice of courier varies according to country, but most countries currently have a choice of some or all of: DHL, FedEx, and UPS.

EMS and TNT are also available for certain countries.
We guarantee your order will be delivered successfully.

Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered.

It is essential you provide a full, accurate shipping address, and a valid delivery phone number. If you are drop-shipping, this means your customer's phone number.

The prices depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though!

All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of failed delivery.

If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a refund or re-delivery at no further expense to you.

Returns and Refunds

If for any reason you aren't satisfied, you can return your item in its original condition for a refund or exchange less the original cost of shipping. All items or packages shipped free of charge will be subject to a $25 service fee. If unit has been installed it can no longer be returned. If product is not returned in its original condition including a boxes, manuals, original container the return will be subject to a 20% restocking fee. All returns must be shipped back in a shipping carton. Items cannot be shipped back in product boxes. All refused shipments will be assessed two transportation charges. If you have any questions about our return procedure, please don't hesitate to contact us.

Return Instructions

Place all the original packaging in the box, including the instruction manual and all accessories. Enclose return slip.

Ship package in a shipping carton insured to our return center using a shipper of your choice. Items must be received in a resalable condition. If items show signs of use or wear including original boxes items will be subject to a 20% restocking fee.

Refunds

Refunds can take up to three weeks to complete. Original shipping amount will not be refunded. A $25.00 service fee will be charged on all items shipped free of charge.

Once your return is received, it will be reviewed by our Quality Assurance department. You will receive notification regarding your return or exchange within 21 days.

Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. Items that show signs of wear or have been, scratched, altered, or damaged in any way cannot be accepted for return.